okzo Privacy Policy

1. Introduction

okzo operates the online gaming platform accessible at okzo.bet and is committed to protecting the privacy and personal data of every user who accesses or registers on the platform. This Privacy Policy describes in plain language how okzo collects, uses, stores, shares, and safeguards personal information in connection with the services we provide to players in Bangladesh and other markets where our platform is accessible.

By registering for an okzo account or continuing to use the platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use the okzo platform.

2. Information We Collect

okzo collects personal data that you provide directly during registration and account use, as well as data generated automatically by your interaction with the platform. We collect only the data that is necessary to deliver a safe, functional, and compliant gaming service. The categories of personal data we may collect include the following.

• Identity data: your full name, date of birth, gender, and government-issued identification document details (such as national ID number or passport number) collected as part of our KYC verification process.
• Contact data: your mobile phone number (used as your primary account identifier), email address if provided, and the district or city in Bangladesh you identify as your location.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, transaction history including amounts, timestamps, and payment method references. okzo does not store full card numbers, CVV codes, or banking passwords.
• Gaming and behavioural data: your game history, bet amounts, game session durations, responsible gaming tool settings (deposit limits, self-exclusion status), and platform feature usage patterns.
• Technical data: your IP address, device type, operating system, browser type and version, mobile network operator, time zone, and session logs generated each time you access the okzo platform.

3. How We Use Your Information

okzo uses your personal data only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which okzo processes personal data are as follows.

• Account creation and management: to register your account, verify your identity through our KYC process, maintain your account records, and provide you with access to the full range of okzo platform features.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods, and to maintain an accurate record of all financial transactions on your account.
• Fraud prevention and security: to detect and prevent fraudulent activity, bonus abuse, money laundering, underage access, and other prohibited activities as defined in our Terms and Conditions. This includes automated monitoring of gaming and transaction patterns.
• Responsible gaming: to enforce deposit limits, self-exclusion requests, and reality check settings that you configure, and to monitor gaming behaviour patterns that may indicate a player is experiencing difficulty with problem gambling.
• Customer support: to respond to your enquiries, investigate complaints, resolve disputes, and provide technical assistance. Support interactions may be recorded and retained to maintain quality and as evidence in the event of a dispute.

Your Privacy at a Glance

4. Sharing Your Data

okzo does not sell your personal data. We share data only where it is strictly necessary to deliver our services or where we are legally required to do so. The following categories of third parties may receive limited personal data from okzo in order to perform specific functions.

• Game providers: licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to support game delivery, RNG certification, and fair-play auditing. They do not receive your identity documents, mobile wallet details, or full contact information.
• Payment processors: bKash, Nagad, Rocket, Upay, and any other payment gateway used to process your transactions will receive transaction-specific data (amount, reference, timestamp) necessary to complete the payment. These providers operate under their own privacy policies.
• Identity verification services: third-party KYC verification providers may process the identity documents you submit during registration. These providers are contractually bound to process your data only for the purpose of identity verification and to maintain confidentiality.
• Regulatory and law enforcement: okzo may disclose personal data to competent authorities, government bodies, or law enforcement agencies where required by applicable law, court order, or regulatory directive. In such cases okzo will disclose only the minimum data necessary to satisfy the legal obligation.

5. Cookies and Tracking

The okzo platform uses cookies — small text files stored on your device — to maintain your login session, remember your language and display preferences, and support the security functions that keep your account safe. Without essential cookies, the platform cannot function correctly.

okzo uses only the following categories of cookies: (a) strictly necessary cookies, which are essential for the platform to operate; (b) functional cookies, which remember your preferences and improve your experience. We do not use analytical cookies that track your behaviour across other websites, and we do not place advertising or retargeting cookies on your device.

6. Data Retention

okzo retains your personal data for as long as your account is active and for a defined period after account closure. The retention period for each data category is determined by the purpose for which it was collected, our legitimate business need, and any legal or regulatory obligation that requires us to keep records for a minimum period.

As a general rule: account data and gaming history are retained for the duration of your account plus 5 years after closure; KYC identity documents and transaction records are retained for a minimum of 5 years from the date of the relevant transaction, in accordance with anti-money laundering requirements; support correspondence is retained for 3 years. After the applicable retention period, data is securely deleted or anonymised.

7. Your Privacy Rights

As an okzo user , you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. okzo will respond to all privacy rights requests within a reasonable timeframe and will not charge a fee for handling standard requests.

• Right of access: you may request a copy of all personal data okzo holds about you. We will provide this in a clear, readable format within a reasonable period of receiving your verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections (such as a name spelling) can be requested directly through account settings; document-based corrections require contacting support.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations. Where erasure is not possible (for example because transaction records must be kept under applicable law), okzo will explain the reason and, where practicable, restrict processing of that data instead.
• Right to restrict processing: you may ask okzo to limit how we use your data while a rectification or erasure request is under review, or where you contest the accuracy of data we hold.
• Right to object: you may object to okzo processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your individual rights and freedoms override those interests.

8. Data Security

okzo implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, access controls limiting which staff can view personal data, encrypted storage for sensitive documents, and regular security audits of our platform infrastructure.

While okzo takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, okzo will notify affected users promptly and take all available steps to mitigate the impact of the breach.

9. Children and Minors

The okzo platform is strictly for adults aged 21 and above. okzo does not knowingly collect personal data from any person under the age of 21. Registration requires affirmative confirmation that the user is at least 21 years old, and age verification documents are requested as part of our KYC process. If okzo discovers that personal data has been collected from a person under 21, that data will be deleted and the associated account closed immediately.

10. Changes to This Policy

okzo reserves the right to update or amend this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify registered users via the platform's notification system or by email to the address on file. The updated policy will be published at okzo.bet/privacy-policy with a revised effective date.

Your continued use of the okzo platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should close your account and cease using the platform before the updated policy takes effect. We recommend reviewing this page periodically to stay informed of how okzo protects your data.